User Data Deletion Instructions & Status
In accordance with Meta Platform Terms, every user who connects their Instagram account to IGENT by CGS 360 has the absolute right to demand the permanent deletion of all stored profile records, tokens, and direct message history.
Track Deletion Request Status
Enter your Meta-issued deletion confirmation tracking code to verify that all associated database records have been purged.
Two Methods to Delete Your Data
You can trigger data deletion automatically via your Facebook Account Settings or directly within the IGENT dashboard.
Delete all app data automatically by deauthorizing IGENT in your Meta account:
- Log in to your Facebook profile or Meta Business Suite.
- Go to Settings & Privacy > Settings.
- Navigate to Business Integrations or Apps and Websites.
- Select cgs 360 igent (App ID:
1054418150768828) and click Remove. - Ensure the checkbox requesting that Meta notify the app to delete all data is selected.
- Meta instantly invokes our live signed callback endpoint at
/api/meta/compliance/deletionto execute a cryptographic wipe and returns a Confirmation Code.
Immediately disconnect your Instagram account inside the IGENT portal:
- Log in to your IGENT dashboard at
https://igent.cgs360.in. - Navigate to Settings > Accounts or the Connected Accounts drawer.
- Locate the target Instagram Professional handle and click Disconnect Account.
- Our servers will immediately erase all encrypted OAuth access tokens, purge synchronized direct message threads, and clear automation rules.
What Data is Erased During Deletion?
All encrypted Page and Instagram User access tokens are permanently deleted from Firestore.
Direct message history, contact cards, conversation notes, and customer tags are wiped clean.
Comment rules, DM flow sequences, and stored insight metrics are permanently unlinked.
Manual Data Erasure Requests
If you need manual assistance or want to request a complete account purge across our systems, contact our Data Protection Office: