14-Day Money-Back Guarantee

Cancellation & Refund Policy

At IGENT by CGS 360, we stand behind the reliability of our Instagram automation platform. Here are our clear, transparent terms regarding billing, subscription cancellation, and refunds.

Last Updated: September 11, 2026•Version 2.4•Applicable globally (Stripe & Razorpay)

14-Day Guarantee

Full refund within 14 calendar days of your initial monthly or annual subscription purchase.

5-7 Day Processing

Approved refunds are credited directly back to your original payment method (Card, UPI, or NetBanking).

1-Click Cancellation

Cancel anytime inside your Settings > Plans tab without penalty or mandatory retention calls.

114-Day Money-Back Guarantee

We want you to be completely satisfied with IGENT. If you subscribe to any of our paid plans (Starter, Growth, or Agency) and determine within 14 calendar days of your initial purchase that the service does not meet your business automation needs, you are eligible for a 100% full refund with no questions asked.

This guarantee applies to all first-time subscriptions processed via our online payment gateways (Stripe and Razorpay).

2Subscription Cancellation & Billing Cycles

Subscriptions automatically renew on a recurring monthly or annual basis depending on your selected billing frequency.

Cancellation Anytime: You can cancel your subscription at any time directly through your Settings & Billing page.
Access Retention: When you cancel an active subscription after the 14-day window, you will retain full access to all features and quotas until the end of your current paid billing period.
No Hidden Fees: There are no cancellation penalties, early termination fees, or account deactivation charges.

3Service Outages & Prorated Refunds

If our platform experiences severe operational downtime exceeding our 99.5% uptime SLA that prevents core comment automations or publishing from functioning, our billing department will issue a prorated service credit or partial refund covering the affected service window.

Note: Temporary rate limits or outages stemming from Meta's external Instagram Graph API servers that affect all third-party developers globally are subject to Meta Developer Platform policies.

4Non-Refundable Circumstances

Refunds will not be approved under the following conditions:

Violations of Meta Community Guidelines: If your Instagram account is suspended by Meta for distributing spam, unsolicited mass DMs, harassment, or infringing copyright.

Unused Plan Quotas after 14 days: Unused scheduled post slots or auto-DM capacity remaining at the conclusion of a monthly billing cycle are non-refundable.

5Refund Processing Timeline & Payment Gateways

Once your refund request is authorized by our compliance team:

Credit & Debit Cards (Stripe): Reflected on your bank or card statement within 5 to 7 business days.
UPI & NetBanking (Razorpay): Typically processed within 24 to 48 hours directly back to the originating bank account or VPA address.
A confirmation receipt and credit note will automatically be dispatched to your registered billing email address.

Submit a Refund or Billing Inquiry

Our support team processes billing tickets within 24 hours